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Consumer Dispute Resolution Center

In the event of a dispute, it is important to note that consumers have the option to resort to a Consumer Dispute Resolution Center. Some of the available centers include:

  1. CNIACC - National Center for Information and Arbitration of Consumer Conflicts http://arbitragemdeconsumo.org/

  2. Consumer Conflict Arbitration Center of the Coimbra District http://www.centrodearbitragemdecoimbra.com/

  3. Consumer Conflict Arbitration Center of Lisbon http://www.centroarbitragemlisboa.pt/

  4. Consumer Conflict Arbitration Center of the Autonomous Region of Madeira http://www.srrh.gov-madeira.pt/Início/tabid/292/default.aspx

  5. Information and Arbitration Center of Porto http://www.cicap.pt/

  6. Information and Arbitration Center of Vale do Ave https://www.triave.pt/

  7. Information and Arbitration Center of Vale do Cávado http://www.ciab.pt/pt/

  8. Information, Mediation, and Arbitration Center of the Algarve http://www.consumidoronline.pt/pt/

For the resolution of disputes at the European Union level, consumers can refer to the official EU Dispute Resolution portal: https://ec.europa.eu/

For updates and more information about Consumer Dispute Resolution Centers, it is recommended to consult the Consumer Portal at:

http://www.consumidor.gov.pt/ (under Article 18 of Law No. 144/2015 of September 8)